COVID 19 Shipping & Returns

DUE TO COVID19 WE HAVE HAD TO TEMPORARILY CHANGE OUR SHIPPING AND RETURNS

ALL BACK-ORDERS WILL BE SHIPPED FROM MAY 25th 

For the safety of our staff and customers we have closed our shop for the duration of the COVID19 pandemic. 

We run a small family business and we plan to start regular shipping of our online orders from May 25th 2020Please bare with us at this time, we are adjusting things in the hope that they will work for us, and also for you. 

Please note that there is also a slow postal service worldwide so it is hard for us to guarantee shipping duration.


COVID19 - Delivery to Rep of Ireland & Northern Ireland

FREE Standard Shipping on orders over €10

Standard Shipping is €3.95 on orders up to €10

Registered post optional and tracked - €10

Orders will be sent packed and sent from May 25th, please bare with us during this time. 

COVID19 - Delivery to U.K. & Europe

FREE Standard Shipping on orders over €35

Standard Shipping is €4.95 on orders up to €34

Orders will be sent packed and sent from May 25th, please bare with us during this time. 

COVID19 - Delivery to Rest of the World

FREE Standard Shipping on orders over €35

Standard Shipping is €5.95 on orders up to €34

Orders will be sent packed and sent from May 25th, please bare with us during this time. 

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COVID19 RETURNS

For the safety of our staff and to minimise social distancing we during this time we can only process exchanges and returns once we re-open our shop (once the pandemic has gone). 

If you wish to get an exchange/refund for any items in your order please email lucy@celticspirit.ie within 14 days of receiving your item. We will then give you more details on how we will help you with your exchange/refund and what to do when we reopen our shop.

These policies cover items bought from our online store and all goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase including order number. For reason of hygiene and safety pierced jewellery (earrings) are non returnable, unless faulty or not as described.

What to do next:

Please email lucy@celticspirit.ie if you wish you request a refund/exchange within 14 days of receiving your order. Lucy will get back to you and ensure you get your exchange/refund as soon as we can process this for you (once we reopen our shop). 

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